<div><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 充值未到账申请找回功能介绍</strong></span></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您向 MEXC 充值数字资产未到账，可提交【<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 哪些情况可以申请自助找回</strong></span></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 充值未到账申请找回常见问题</strong></span></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.1 充值未到账申请找回需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过60天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">进度查看：请您前往<a href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BsdIdYTxuoL3XFx9r5Yuo6WDsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若最终核实无法处理或您取消申请，手续费将不予退还。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如您的储值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-H6D5dlmOwoMp7sxQ4qGuubi7seb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-AzUFd1accoTHONxfEE0up65bsDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IkrPdYdlcon8p1xS604uWqWOs9C"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 填写指南</strong></span></h2><div class="ace-line ace-line old-record-id-OyRndFhIloPeKbxzLdCuy0kOsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SU47d2dkGoBa1CxWGeYuG7HNspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在 MEXC <a href="https://www.mexc.com/zh-MY/support">帮助中心</a>页面，点击【充值未到账申请找回】按钮。</span></div><div class="ace-line ace-line old-record-id-DXAmdZnNBonziwxEw2puSob0sRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SLB4da8BEolU4pxRdA9u5XVUshb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940254cgsZl8vvBKUyvQ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-VbcHdIBOOoyQC1xBEdFuWyLUsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HwYYdRbJbok3AsxrTFpuPE4lsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根据页面显示的充值未到账的原因，选择符合自己情况的原因后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-DNNDdf1MXoHWiaxcIhZuMVBgspc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-RKHUdl3KlojjG9xlABzujNf4skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941229hMhqErrbpUZXzV.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Q3D9d0I0lo19iZxrDI3uY1XOs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UDsYdUQgSo8fb9xIKoTuE7uZsJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">填写所需要的材料，以页面显示为准。如充值币种、充值网路、充值数量、MEXC 充值地址、充值 TxID 等信息，填写完成后点击【提交申请】即可。</span></div><div class="ace-line ace-line old-record-id-P2kvdSO7GovOKhxbErbuRRWMsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M9cBdofhToPZa9xKvWhu8CZjskh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XTO0dDwDPoBFwoxxHB5uKugSs2e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QXytdg48morx9oxbcNxudLCVsVb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174639445sAvBB8pzj4N0r7.png" style="max-width:100%;height:auto;border-radius:12px;width:750px" /></div><div class="ace-line ace-line old-record-id-E4p9dIXndoguZBxSX7Juh0bGsse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-EnZhdO9b8o2AitxqcOXuJESwstc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 表单填写字段说明：</span></h3><div class="ace-line ace-line old-record-id-X6t1dPpyIogvXnxQwSguWxzBsFe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BnIvdYmDEoP4tBxCejquRaRUscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1）充值币种</strong>：请填写准确的充值币种名称，以便核实充值信息。</span></div><div class="ace-line ace-line old-record-id-STPodpNOUoNQC5xiqJQuUX8xslc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KrTRdrMnro8mE7xXLl6ud9pVsmc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2）充值网路</strong>：请务必根据充值交易哈希（TxID/TxHash）填写充值网路。如您无法确认充值网路，请向提币平台确认。</span></div><div class="ace-line ace-line old-record-id-VSDIdj66HoLjEpxudAqulehosDd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HbTfdbHCIo2OXIxYy3zuyCOjszb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3）充值数量</strong>：请填写区块浏览器显示的充值数量（最多输入41位元字符，22位元整数+18位元小数）；填写的充值数量仅作参考，客服将根据TxID的实际充值数量进行处理，请以最终处理结果为准。</span></div><div class="ace-line ace-line old-record-id-RSCTd5UB8oJGWHxS0QxuWxVLsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BAM4dbU2LopnbHxfWx8uIFHlsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>4）MEXC 充值地址</strong>：请填写交易哈希（TxID/TxHash）中显示的充值接收地址（您的MEXC账号充值地址）。交易的接收地址（Receiving Address）通常也称为“To Address”或“Receiver Address”。</span></div><div class="ace-line ace-line old-record-id-HHb2dZgDMoyveVxsjy4u8l7csSe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mw3IdxNlfoS8h3xQD5Qu5kmksgz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5）充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一笔区块链交易的唯一标识。只需输入充值TxID即可，请勿填写网页连结或其他信息。请在提币平台复制TxID，请勿填写网址连结。</span></div><div class="ace-line ace-line old-record-id-UIt5dHYVIozzanx9HDAuQkFDs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-TchCduO37oUREVxp4rxuMZN1sth"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940559v7Q9SdCyi9pKQd.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NLa5dusvko84Lhx5LM5umfeKsEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VUzYdgMr3o1Ge7xl3MRuOoF7sZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 Ton 网络 TON 代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-WFcndboxmo2Yu1xEtTPu5qOXsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ApqldKAhVoyHvHxVUp7uSs0Fsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 <a href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-TY5od3YSjo6zIQxHT8QuCZ29sSh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-OQnpd5e0DogDsFxs66nugSJJsah"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940280tAo5X87mQ087Hh.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-KcwydWz0eoMG0YxfebbugzAasQf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SWIwdTGaDoSQH3xXuiTuL3I9sDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到转到 MEXC 地址的对应转账记录，并点击对应字母。如点击字母 F。</span></div><div class="ace-line ace-line old-record-id-QDfWdOL4toa5nfxkHjpuiKxTs5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XF8udNOkrowt5dxB8SUuZk5usld"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941227Yhxj9Ihyozlf5r.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-VTDkdH2MpoqKuxxerlEuXYPesYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FMtudnlT4oP0psxP6FtuzUOasdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-RVTadJzemoSm41xrAASu6euRsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-TYEcdhZwDoKUJyx5u2LudrevsWg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-V1redHSOGorp8ax52z4uoWl1sEg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940358QIbiqDVGYHnIfb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-DyYtdPMtuoE1cGxwpJeuYCpas5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-I9GhdyNsBoVZG3xAmdlud1H6sKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 Ton 网络其他代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-DLF9dpd8ForScNxhXK1urbsoshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8dndsJrFoMV6bxbGgOuG26Us1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 <a href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-PHhWdF99Wo9hdTxth58uhKROsee"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-FI4zdMAQsovh8dxTk5mumN7Rs24"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940360hobygD2G9BMdBT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-B1Fzdzy5UoWZ9MxLrjiu4717sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C3vCdZ9K1oqNMCxuYZIuhXT6sIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到转到 MEXC 地址的对应转账记录，并点击“Jetton Internal Transfer”后的对应字母。如点击字母 D。</span></div><div class="ace-line ace-line old-record-id-JaX8dtPxeomkg9x6ZAWuhyPws4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WNJsddny3o63mzxt4RHuWHRcsTf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941276u3gx3vBVwH20mq.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-TwlkddJpOoCv5XxyBrNuKgPHsgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LJxidjTwiobTkPx3zbLu5McisVe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-KOFmd0fBbogX3xxXSWPumAC3ssh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-Uehbdc9dBoianFxOXZyuFkMAshG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MKlLdQfLOoUA03xzCaAuRe03s7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940712bQZXSzjm1JiXxB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-KtoXdlSCko5xRKx4WEausbFysJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="ace-line ace-line old-record-id-JWbBdCpQnoqcNcxy1yAupZ9ns8u"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 补充资料填写</strong></span></h2><div class="ace-line ace-line old-record-id-FmcPdqiPporX7qxhLk4unt0ys5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Hec6dodIMoeQFlxDGaOuCbinsYi"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您的申请通过审核，MEXC 客服将及时披露原路退回地址给您，您需要核对退回地址是否正确。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UnbUdxK34onAwNxyi8RuGgN1sfc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果退回地址正确，请点击【确定退回至该地址】，您的资金将被退回至该地址。</span></div></li><li class="ace-line ace-line old-record-id-LyJtd4cQ4oAF1YxsMlQulVyNs8f"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如发现地址有误或无法接收资金，请点击【取消申请】，并联系在线客服提供正确的退回地址资讯。</span></div></li></ul><div class="ace-line ace-line old-record-id-TDl7ddZCUouA3lxcM50uSAuwsWh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C13Odr1j7olwQ2xLJhSut1gosUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，储值 MEXC 不支援币种及储值至 MEXC 热钱包地址两种情况，仅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-Gx4ldvh29ohJ4nxSrvuuJGFEstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-W1OxdjMuEoz3kXx0pf8urxinsZg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940920TIfE0vnznz5N5E.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-ISgvdnHfjoBcGpxQj8auUNUBsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GrGCdYJJUoG0w4xsyAlux60Xs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您点击【确认退回该地址】，即表示您已确认该地址为有效且正确的地址。 在此之后，若您未能成功通过该地址收到退回资金，MEXC 将不承担相应责任。</span></div><div class="ace-line ace-line old-record-id-LyOddk0aEoQ2ncxqFImugScJscd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PeGIdYXV3o0B4gxt3j3u5DkesPe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171939682mqmVlq4b2Qj8gR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-GfF2dflMUoZhlrxcRjXuBGaKs2g"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-N82Gd4fvUoLmhFxGDgNuLSYFsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您在 MEXC 平台进行充值或提现时，可能会碰到充值/提现网络【暂停】的状态。如下图所示：</span></div><div class="ace-line ace-line old-record-id-YzwcdOxSDoGb9kxS20wuvzaLsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Peq2d6newoBDHuxHVtiuxARhsne"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507182053057377Xtqrbb2qxtcIK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Ry8UdSx5Soz0fSxLD9qunLQAshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EJJldnDnBoVmewxetQyuLuVHsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台当前充值/提币状态</strong></span></h2><div class="ace-line ace-line old-record-id-UwGad0iVTorThXxPsgfuOTN6sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8lTd9YwOo37r5xx38YuZ67tskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为了便于用户实时查看代币的充值和提币状态，MEXC 提供了专门的查询页面。</span></div><div class="ace-line ace-line old-record-id-NoyvdSky2ovFQsxcUIMuXidhsdj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-F7b4dkXYzosp06xzAHmubKEcsvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"></span></div><div class="ace-line ace-line old-record-id-Tfbydh6knoYhlsxet1fu4TqSs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uvp4dw2lPoJqmKxWnsCuXz7Wsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在页面的搜索框中输入代币名称，快速查询其充值和提币状态。或者您还可以勾选【仅展示网络异常币种】选项，即可仅查看充提状态存在异常的代币。</span></div><div class="ace-line ace-line old-record-id-ERK9d0NXNoEwivxKHEmuIyVLsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ObIKdtqgVoAL6GxipX3uMj1jssb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205304651HjZq9OVg2qRdQU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-GNL0dSgLpo1MULxZgvJuxF6ZsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Rc68dW17EoCAzOxyMEFuZhYcs8E"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暂停充值/提现的常见原因</strong></span></h2><div class="ace-line ace-line old-record-id-GvxVdA5K1ogdcBxBlnQuCfRWsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CPmOdpPcQojuXhxuHeFubZN2szp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）链上维护。由于区块链网络本身正在进行升级或维护，交易所需等待链路稳定后，才会重新开放该币种的充值与提现功能。</span></div><div class="ace-line ace-line old-record-id-XPDHdqa5dokJ2AxF41LuVmfas3E"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KoHDdvqy3odgQLx7SwJuSJhFsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）钱包维护。由于项目方发布新版本或平台节点升级，交易所需对钱包系统进行更新。不同交易平台的维护周期可能存在差异，待钱包功能恢复后将重新开放充值与提现。</span></div><div class="ace-line ace-line old-record-id-Kv3ed9TZOof3rOxvLldu0R1esTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BTvGdF1dYohipVxzEe5uTHSOsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暂不支持某些币种的充值功能，若用户在此状态下进行充值操作，可能导致资产无法找回或永久丢失。</span></div><div class="ace-line ace-line old-record-id-TCGOd21eKo0Nt4x2vaPuCA1ss8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lgq0dneyLoxcKxxTj5huoubVsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）应项目方要求。应项目方提出的需求，基于主观或客观原因，平台需临时配合关闭该币种充值/提现，恢复时间将视项目方进度而定。</span></div><div class="ace-line ace-line old-record-id-Nun7dLR8WoxCCaxxNAWuZnnwsxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VjDjdL6PDozkgFxerMuuOjRcszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）项目升级。当项目方更换合约地址或进行协议升级时，为保障资产安全，平台将暂停相关币种的充值功能，待升级完成后恢复正常使用。</span></div><div class="ace-line ace-line old-record-id-NNrpdnNZJoWhkpxsTOWup6nXsqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XQKjdY4RwobDAmxa7AOusk2IsKH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）项目方跨链桥问题。部分多链部署项目可能涉及跨链桥操作，例如用户从 A 链充值，B 链提现。此类操作需平台协调处理，若跨链桥服务异常或正在维护，相关充值/提现功能将暂时关闭。</span></div><div class="ace-line ace-line old-record-id-U9yNddajFoh462x2newumsCusig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NtUmd0ChHoQEKUxCv45uVmqisge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 钱包维护导致充值/提现暂停怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-INfCdDzeyo0Q4Nxw3TCuSSYXs1f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DetKdyHgBozBIYxoypGuUA0wsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提现维护期间，如果您还没有发起充值/提现，您可以选择其他网络进行充值/提现。如下图所示 SHIB 代币，SOL 网络充值暂停，您还可以选择使用 BSC 或 ETH 网络进行充值。</span></div><div class="ace-line ace-line old-record-id-WdvXd4LUOo6AHoxMYQkudFyzsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SP1Zdxj1yo5iupxsB85uJ8Rjsre"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305293hDohT6PFW96Azk.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-A9BFdcGB2o7rw5xH4cDuJPgos0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Tzvvd3uhvonWVVxkNm8uHuhjsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值维护期间，请勿发起充值，否则您的资产可能丢失。您可以点击页面上的【网络恢复提醒】按钮，当网络恢复后，平台将通过邮件和站内信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-K4OFdiRW3orxB1xqnZZu0EELsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E94pd4xxWoAsMixZCkquHliYsPh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经发起充值，请您耐心等待，直至充值通道开启后，MEXC 才可继续协助处理该币种充值未到账问题。</span></div><div class="ace-line ace-line old-record-id-HgLQde5SYoqfhSxnNg4udZdCsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Tks6dnRASo6Vetx1Mi4ucu8ystg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305397Z8c0peN15Y75ZK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KT4UdidgZouMcTx4ECXu48YcsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MejOdyiZ8oqOYpxIdj7u0pJisRe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 1：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90-,%E7%8A%B6%E6%80%81%201%EF%BC%9A%E5%85%A5%E8%B4%A6%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">入账中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BP7hd9i29oeCo8xto0EuqnaRsmd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 2：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E7%9A%84%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%202%EF%BC%9A%E9%A2%84%E5%85%A5%E8%B4%A6,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">预入账</a></strong></span></div></li><li class="ace-line ace-line old-record-id-ERzVdAWlqoKgDSxHrVUugjV9sVd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 3：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E3%80%8B%E8%BF%9B%E8%A1%8C%E4%BA%86%E8%A7%A3%E3%80%82-,%E7%8A%B6%E6%80%81%203%EF%BC%9A%E5%85%85%E5%80%BC%E6%88%90%E5%8A%9F,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">充值成功</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Mzgqd0vcLosXEoxkmlTuQUXasag"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 4：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%90%88%E7%BA%A6%E8%B4%A6%E5%8F%B7%E3%80%82-,%E7%8A%B6%E6%80%81%204%EF%BC%9A%E5%BC%BA%E5%85%85%E5%80%BC%E9%80%80%E5%9B%9E,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">强充值退回</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BIf5dsccGoTCR7xbAOKuAYbCsQg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 5：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%9F%A5%E7%9C%8B%E9%80%80%E5%9B%9E%E8%AF%A6%E6%83%85%E3%80%82-,%E7%8A%B6%E6%80%81%205%EF%BC%9A%E6%97%A0%E6%95%88%E5%85%85%E5%80%BC,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">无效充值</a></strong></span></div></li><li class="ace-line ace-line old-record-id-YYxXdvpbgoOrYFxZxhwu4MYWsdO"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 6：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%AE%A2%E6%9C%8D%E5%9B%A2%E9%98%9F%E3%80%82-,%E7%8A%B6%E6%80%81%206%EF%BC%9A%E5%8F%97%E9%99%90%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">受限中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-DjzmdkvWLodThsxqEERuGJjEsuf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 7：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E9%80%80%E5%9B%9E%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">完成</a></strong></span></div></li></ul><div class="ace-line ace-line old-record-id-TCv2dGLpboJNodxOYbYuyUEhsTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JnfFdjKEeoRGiqxAWvluMmqZseh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 1：入账中</strong></span></h2><div class="ace-line ace-line old-record-id-MDQedPOmWof6pex5h2uuEyg6s5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-P6nRdYT48o6MzfxY9Anu7UlYsjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Ong7dwZoLoFqyKxSBWmuHjPVsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）查看<a href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">区块确认数</a>是否满足入账要求。满足所需确认数后，资产可进行提币或转账等操作。</span></div><div class="ace-line ace-line old-record-id-Gc48dBfHyowOZTxTXnwu0MDEs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）确认充值通道是否开启。如果充值通道未开启，需耐心等待充值通道开启后才可协助处理您的资产。</span></div><div class="ace-line ace-line old-record-id-HfVpdlTWdoFGkXxQNkyu93f0sj0"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Nb63ddhIAoVvt8xH2KJugIRUs9d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 2：预入账</strong></span></h2><div class="ace-line ace-line old-record-id-LbgcdrwWHoIvuNxdqD6uiP17s9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LbUMdFUAboSF4ZxO7vhu174EsBd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-HgjPdao3xoQaIyxybMJuvji8s52"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账确认数低于入账成功确认数，在充值满足入账成功确认数要求之前，满足预入账确认数之后，用户资产可以用于交易，但不可提币，资产入账成功后才可提币。</span></div><div class="ace-line ace-line old-record-id-O4Dedfklqo223jxXBWyuf0UssUN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CtI4dGTDvoH8v1xQ4fOu2zdIsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您因某些原因触发风控，您的充值将无法预入账，需等待确认数满足入账成功确认数后，您的资产将自动到账。</span></div><div class="ace-line ace-line old-record-id-YY8hdiCsOodtQ5xw8VeuBmBAs4b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OjuHdKZH8oNz6IxqTLTuvnnpswJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多预入账内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526201">什么是预入账</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-GoM4dOUYzofcz7xdX8vu3958smd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YygGduDSBoSrfkxjKGSu5F5ssuM"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 3：充值成功</strong></span></h2><div class="ace-line ace-line old-record-id-IDwJdhwGUoDF23xbtIjuuU2CsUe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-R1A2ds7JroxcWzxBEPKuu3KUsOg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RDB4d52e6ocXdTxj7YzuTu9usCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已成功到账的，如果您在账号内未找到充值资产，请检查充值账户是否正确。</span></div><div class="ace-line ace-line old-record-id-E107deUAdoNqUTxiZ5fuksXEsXK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AxNIda09UoA11MxKU8SuiyT0sjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您的充值状态为成功，但您未在账号内找到充值资产，请检查您的资产划转记录。若您充值时选择充值至合约账号，资产将被自动划转至您的合约账号。请同时检查您的现货账号和合约账号。</span></div><div class="ace-line ace-line old-record-id-Aq8pdtS85oUHlXxlunCuu08hs8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FfB8ddlOdoyibZxSD0SunK4Wsgd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 4：强充值退回</strong></span></h2><div class="ace-line ace-line old-record-id-X6QFdWKnIoYcp0x8XtDunVVnsfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ISEZdrw4Kosbzkx1hhOuUmgfs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RcF7dFkSaouUTqxQbBAurK99sRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未上架资产已退回，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-HSntd5OWJoAP5dxhzlYuVdoIstg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FjJDdBqoyocUnBx2HdRu2cjLsKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您充值的资产为下架币种，MEXC 已不支持该币种充值。 该资产已自动退回至资产发出地址，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-OGeCdAhkfoxzQ6xqDvtu1ydQskz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NDYadQZ5XobryXxRT9YuJuq9slb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 5：无效充值</strong></span></h2><div class="ace-line ace-line old-record-id-XC6wdljDpo7kGKxQEl3uZrQssxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-X0jqdJ3rPoGzIDxTloju1mwpsNb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-WMjIdnlr5oZFqmx7k1Guvczzs4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">通常情况下，若一笔转账被多次记入账户，或实际充值数量为零，系统会将其判定为无效充值，不会计入您的账号资产。</span></div><div class="ace-line ace-line old-record-id-XL6wdSPGBoC0TgxZ430uaphqsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">建议您查看自己的充值记录，并与资产转出平台取得联系，进一步确认该笔转账的有效性。如有任何疑问，请随时联系 MEXC 客服团队。</span></div><div class="ace-line ace-line old-record-id-KgRqd4SdIoIhyNx9PBCujTiosRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YhH7dvHLNoNgzpxrAZmuENrPsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 6：受限中</strong></span></h2><div class="ace-line ace-line old-record-id-Qtubdw4NrosVGvx1QbJuC4YvsMd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WciidxQtcoNm6gxJukMu4uy8sBe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Gz4eds5n4oLskExrWyzuZ8Ajs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于不同地区的法律合规限制，某些账号充值功能有所限制。 若充值状态显示为受限中，请您根据页面提示完成 KYC 要求，完成后即可恢复充值功能。 如果您不愿意或无法完成 KYC，也可在页面点击充值退回，提供页面所需资料，MEXC 将在一周左右为您退回资产。</span></div><div class="ace-line ace-line old-record-id-GtrXd1nwdoWSccxjBCPu0E9fs1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PqBJd0BaQoLK2dxZFEWuux9xsff"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 7：完成</strong></span></h2><div class="ace-line ace-line old-record-id-GrsVdiDFmoGcFDxbxgDuIYAfsTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SUYMdTq0ooQjiqxPx1Ku4xbSsJh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-LLcudrcaoov5aoxhtmAuLcejsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">受限资金退回完成，点击可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-VvaedNhQOov79FxavS3u2Xk7sZg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-J2zAdy2aRoLxtVxI1czuTlWFs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入账进程中会存在两个确认数。</span></div><div class="ace-line ace-line old-record-id-UKhHdQw5to7vYdxkNGGuK9RNsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OTlvd5zmfoWI8Tx328Pu9z0Ushh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一个确认数达到（预入账）：当用户充值的数字货币交易在区块链网络中获得足够数量的确认时，资金被预入账。用户可以在 MEXC 进行交易，但不能进行出金操作，如提币、转账、法币出金、发放红包、子母账号划转等。</span></div><div class="ace-line ace-line old-record-id-L3wjda2z7ohmvjxWzHpua7pwsuf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lv8JdKU5IoTHnpx2XHduzavmslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二个确认数达到（入账成功）：当用户充值的数字货币交易在区块链网络中获得更多的确认时，资金正式入账。用户可以进行正常的提币、转账等操作。</span></div><div class="ace-line ace-line old-record-id-Rjnsd0zY3ocMOBxBq9rujWZSs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UhZfd57b5ob2pwxiEdSuFMrEssc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181057388750z89rN4Q2R8rTW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-XVd6dC9dOo1wPuxseZ9uD5gUssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZDk2dq7X5ocsOZxW5isulkbJsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该机制可以大幅提升用户的充值到账速度，缩短用户从充值至交易的进程，进一步提升用户的充值效率。如果您的账号充值页面不再显示预入账信息，可能是该充值网络暂不支持预入账。</span></div><div class="ace-line ace-line old-record-id-Vm59dMjHtorQNSxnjuvuNvLusFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUp3dSF7RoglJcx1teouR1wEsie"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账优势：</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-A7E3dIYClosB5AxFKifuyOG5sVD"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提高安全性：通过等待区块链网络确认，防止双花等欺诈行为，确保用户充值的数字货币真实有效。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WrECdOowqoLi0gxrRufuQsfFsbb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提升用户体验：允许用户在第一个确认数达到后即可进行交易，加快了资金到账速度，提升了用户的体验。</span></div></li></ul><div class="ace-line ace-line old-record-id-Gn9rdHNZuospS1xslgVudwLdsHe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>